Customer Testimonials

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DealerRater May 5, 2022

Excellent experience from the purchase to the service. Laurie, Sam, Jill, and Cameron exceeded my expectations in helping me choose the perfect Mazda for me---the CX 5. I couldn't be happier. I highly recommend this dealership to anyone who wants professionalism, friendliness, and honesty when purchasing a vehicle. Also, I recently had the misfortune of finding a screw in my tire, leaving me with 15 lbs. air pressure early in the morning. Roger Mendiola was able to take care of me as soon as the department opened. He was so helpful and even gave me some tips regarding my car's ...

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DealerRater May 4, 2022

We had a terrific experience at Enchanted Mazda. Audrey, Sam, Cameron & Jill treated my wife great when she first visited and helped her find exactly the right CX-5. When it came time to pick that car up, everything was smooth and went just as expected. Even sitting down to sign the paperwork was pleasant. The whole CX-5 purchase was so great that we also bought an MX-5 from them. If you need a car, you should visit Enchanted Mazda!

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DealerRater Apr 4, 2022

When I moved to Taos I was driving my 5th Mazda. The Austin dealer had provided great service. When looking to find a new home I discovered that the Santa Fe Mazda dealer had gone out of business with a poor customer service record. I was happy to hear the Toyota dealer had acquired it, but was still concerned. When I called for the due service appointment Roger welcomed me to New Mexico and set up a favorable time for the drive to Santa Fe. The guys in the shop provided the required service while Roger professionally covered the work ...

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DealerRater Mar 10, 2022

While I rarely write reviews, this review could not be denied. Friendly professionalism and attentiveness rank high on the list of my recommendation here! I feel as if my car will be well taken care of and I will never be 'sold' unnecessary services. Thank you, Enchanted, for coming into Santa Fe.

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DealerRater Dec 24, 2021

Absolutely stellar buying experience! From the beginning everyone was professional, direct, low-key and helpful. No pressure, even though we made multiple trips to look at and drive the vehicles so we could make a decision. If you are female, you will love the staff; no being talked down to, no "mansplaining," no patronizing. Just direct, straight talk. (If you're not female, you'll still have a great experience!) We got a deal we were very pleased with, we love our CX-5, and the pleasure of doing business with these folks just makes us love our car even ...

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DealerRater Nov 29, 2021

Roger, Laurie, Audrey, Sam, all terrific. I went in for an oil change and came away with a new car. Thanks, guys.

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DealerRater Nov 29, 2021

Audrey, Laurie, and John were amazing I will always do business with them. Easy buying. No hassles told them what I needed and no questions asked.

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DealerRater Nov 18, 2021

AMAZING buying experience… so easy, enjoyable and very professional! Audrey, Laurie and Samantha were incredible wonderful women to work with!!! Do yourself a favor and buy your next car from Enchanted Mazda!!!!

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DealerRater Nov 12, 2021

My experience with Roger at the front counter was excellent! He made me feel that he actually cared about my experience (comparing this to my experience with the Mazda dealership that went bankrupt late last year) and even went the extra mile by (twice) taking me out to my car to show and explain to me what was needed and what they were doing with the car on the lift. He even threw in a few small discounts when he did not have to. This is amazing service, super-friendly approach to customers, real knowledge about what they are talking about, ...

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DealerRater Nov 7, 2021

This was an excellent experience from the moment we showed up. From sales to management to finance they made me feel comfortable and not pressured. I got the deal I wanted for my brand new CX-5. Would highly recommend Enchanted Mazda!

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DealerRater Oct 28, 2021

Purchased a car from Mazda/Toyota on St. Michael's Drive and had a wonderful experience. Buddy, Audrey, Sam, Jill and Derek all were friendly, efficient and accommodating. I contacted Buddy and let him know my situation (my car was totaled) and what was my very modest budget. He quickly got me in touch with Audrey, the Mazda manager. Audrey drove to my house with a likely car candidate (lovely Prius) and drove with my while I test drove it. Sam and Jill then helped me complete the paperwork in less than an hour. Derek took care of replacing the ...

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DealerRater Oct 21, 2021

Amazing service! The customer was always at the forefront throughout the transaction. There was pressure in buy the vehicle or pushed to buy a different vehicle. All of the staff made me and my mom feel very welcomed. I would gladly travel back up to Santa Fe from Albuquerque to do business with Enchanted Mazda!

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DealerRater Oct 15, 2021

They took care of most of everything I asked ,they were professional and great with communicating to me what was going on and what was suggested to be done got it all taking care of .

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DealerRater Oct 10, 2021

Got me in and out which is so important it was all quite fast pleasant finance agent was great too

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DealerRater Oct 1, 2021

Very knowledgeable and friendly , Derek Rael made me feel welcomed and comfortable, I would highly recommend.

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DealerRater Mar 29, 2011

My wife and I were shopping for a safe vehicle for our daughter. I went on line to their web site to find a vehicle that i was interested in. I contacted the dealership & let them know that I would like to test drive the vehicle the next morning @ a certain time. The next day I arrived @ the dealership to be greeted with all supporting documentation on the vehicle. I did not expect that kind of treatment. To say the least, I was very pleased with their professionalism which made buying this vehicle a pleasure.

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