Welcome to Enchanted Mazda

Roger, Troy, Ray, Mike, Victor, Brian...and everyone else in the Service Dept are many steps above your average dealership service personnel. From the beginning, they have treated me, and my Mazda CX5, as if it totally mattered that I receive the best service available on my vehicle. And the thing is is that it DOES matter. They go out of their way to make sure I understand what they are looking at, what is important to take care of in the moment, and what to consider taking care of in the near and distant future. Their friendliness, their fairness in pricing, their knowledge, their skills, their abject professionalism, and their genuine concern over my car's maintenance needs have always impressed me in a way that no other dealership has ever done! The end result is that I trust them implicitly to take care of me and my car's maintenance requirements. And to give just a small example, Roger Mendiola (Service Dept. head), even called me from his vacation time in Hawaii, while I was at the dealership, just to explain to me about a pricing issue I was having at the time of service! Who does that? I could not be more satisfied with who these people are and how they will go out of their way to make a customer happy.

Excellent experience from the purchase to the service. Laurie, Sam, Jill, and Cameron exceeded my expectations in helping me choose the perfect Mazda for me---the CX 5. I couldn't be happier. I highly recommend this dealership to anyone who wants professionalism, friendliness, and honesty when purchasing a vehicle. Also, I recently had the misfortune of finding a screw in my tire, leaving me with 15 lbs. air pressure early in the morning. Roger Mendiola was able to take care of me as soon as the department opened. He was so helpful and even gave me some tips regarding my car's infotainment system. The service department is key when choosing a dealership. On a scale of 1 to 10, I would give Roger and his team an 11!!

We had a terrific experience at Enchanted Mazda. Audrey, Sam, Cameron & Jill treated my wife great when she first visited and helped her find exactly the right CX-5. When it came time to pick that car up, everything was smooth and went just as expected. Even sitting down to sign the paperwork was pleasant. The whole CX-5 purchase was so great that we also bought an MX-5 from them. If you need a car, you should visit Enchanted Mazda!

When I moved to Taos I was driving my 5th Mazda. The Austin dealer had provided great service. When looking to find a new home I discovered that the Santa Fe Mazda dealer had gone out of business with a poor customer service record. I was happy to hear the Toyota dealer had acquired it, but was still concerned. When I called for the due service appointment Roger welcomed me to New Mexico and set up a favorable time for the drive to Santa Fe. The guys in the shop provided the required service while Roger professionally covered the work items and charges. They even fixed an issue with the navigation system. I was a happy guy heading back to Taos. I called several months later for another service appointment. Even though I called late and their schedule was full Roger worked me in. Same fine service at a good price. This time they recharged my key battery for free! Recently when returning from Oklahoma on I40 the car stalled requiring a tow to Tucumcari. After pulling over to the side of the road my first call was to Roger. For several minutes he and I did some trouble shooting. After we determined it was best to tow to a Tucumcari auto shop, he did some checking about the cost of an alternator, so I would know what to expect from a local Tucumcari shop. I then called AAA for the tow truck. Later that day Roger called me — to check and see how we were doing. Then, the next day, after a local shop had replaced the battery he called while were driving back to Taos, to check to make sure we were ok. What great service! Now I know there’s a good home for my CX-5 — and where I will buy my next Mazda. Ray Bard Ranchos de Taos April 4, 2022

While I rarely write reviews, this review could not be denied. Friendly professionalism and attentiveness rank high on the list of my recommendation here! I feel as if my car will be well taken care of and I will never be 'sold' unnecessary services. Thank you, Enchanted, for coming into Santa Fe.

Absolutely stellar buying experience! From the beginning everyone was professional, direct, low-key and helpful. No pressure, even though we made multiple trips to look at and drive the vehicles so we could make a decision. If you are female, you will love the staff; no being talked down to, no "mansplaining," no patronizing. Just direct, straight talk. (If you're not female, you'll still have a great experience!) We got a deal we were very pleased with, we love our CX-5, and the pleasure of doing business with these folks just makes us love our car even more! Just can't say enough good things about them!

Roger, Laurie, Audrey, Sam, all terrific. I went in for an oil change and came away with a new car. Thanks, guys.

Audrey, Laurie, and John were amazing I will always do business with them. Easy buying. No hassles told them what I needed and no questions asked.

AMAZING buying experience… so easy, enjoyable and very professional! Audrey, Laurie and Samantha were incredible wonderful women to work with!!! Do yourself a favor and buy your next car from Enchanted Mazda!!!!

My experience with Roger at the front counter was excellent! He made me feel that he actually cared about my experience (comparing this to my experience with the Mazda dealership that went bankrupt late last year) and even went the extra mile by (twice) taking me out to my car to show and explain to me what was needed and what they were doing with the car on the lift. He even threw in a few small discounts when he did not have to. This is amazing service, super-friendly approach to customers, real knowledge about what they are talking about, and honest concern that the customer knows and understands what is being recommended and done to their car, and what should be considered the next time the customers brings the car in for service. Highly recommend.

This was an excellent experience from the moment we showed up. From sales to management to finance they made me feel comfortable and not pressured. I got the deal I wanted for my brand new CX-5. Would highly recommend Enchanted Mazda!

Purchased a car from Mazda/Toyota on St. Michael's Drive and had a wonderful experience. Buddy, Audrey, Sam, Jill and Derek all were friendly, efficient and accommodating. I contacted Buddy and let him know my situation (my car was totaled) and what was my very modest budget. He quickly got me in touch with Audrey, the Mazda manager. Audrey drove to my house with a likely car candidate (lovely Prius) and drove with my while I test drove it. Sam and Jill then helped me complete the paperwork in less than an hour. Derek took care of replacing the windshield and repairing a tire a few days later. Could not have asked for a better car-buying experience. Highly recommend this team!

Amazing service! The customer was always at the forefront throughout the transaction. There was pressure in buy the vehicle or pushed to buy a different vehicle. All of the staff made me and my mom feel very welcomed. I would gladly travel back up to Santa Fe from Albuquerque to do business with Enchanted Mazda!

Got me in and out which is so important it was all quite fast pleasant finance agent was great too

Very knowledgeable and friendly , Derek Rael made me feel welcomed and comfortable, I would highly recommend.

My wife and I were shopping for a safe vehicle for our daughter. I went on line to their web site to find a vehicle that i was interested in. I contacted the dealership & let them know that I would like to test drive the vehicle the next morning @ a certain time. The next day I arrived @ the dealership to be greeted with all supporting documentation on the vehicle. I did not expect that kind of treatment. To say the least, I was very pleased with their professionalism which made buying this vehicle a pleasure.